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Customer Service Charter
BEST Community Development is a community focused organisation providing services to enhance individuals and enrich the community. We are dedicated to the provision of a high level of service and strive for customer satisfaction.Our services include:
- employment,
- education,
- training,
- community, and
- business services
We value:
Integrity: Our actions are at all times consistent with the highest ethical and professional standards
Integrity: Our actions are at all times consistent with the highest ethical and professional standards
Social Justice: We treat all people fairly and equally both in the community and within our own workplace
Service Excellence: We meet and exceed all expectations of reliability and the highest possible standards of service quality for our program recipients, those for whom we deliver services and the community we serve
You can expect:
You can expect:
- prompt, courteous service
- approachable, helpful, well-trained staff who will treat you with respect, confidentiality and in a culturally appropriate manner
- fair and equitable access to our services and programs
- prompt responses to your enquiries, comments or complaints
- clear and accurate information regarding our services
- information on how our customers can access our services
- respect for your privacy at all times
- treating other people with respect and courtesy, whether they be customers or staff
- treating facilities, equipment and property with due care
- assisting staff to clearly identify your needs
- providing us with feedback on how we may improve our services, or how we can help to resolve a specific service problem
- participating in the activities and services in a spirit of co-operation consistent with our service policies and procedures